2nd level Application Support with German
Role Description
– Incident management
– Problem management tasks of Application Operations
– Change management tasks of Application Operations
– Release management tasks of Application Operations
– Documentation
– Back-up and recovery management
– Safeguarding the stability of the application
– Ensuring compliance of the production environment and support processes to the rules & regulations of the bank
– Business analysis tasks
– Employee skill development, mentorship and team planning
– Innovation to optimize and improve efficiency of support and applications
– Optimal use of resources to increase efficiency of service
– Performance of special tasks assigned by senior management or business
Position Requirements
Knowledge in Linux, UNIX system administration, basic knowledge in IT-infrastructure and SW-architecture, knowledge in web and database structures, fundamental knowledge in Application Lifecycle management, monitoring and reporting, documentation and presentation techniques
Web applications
Application management
Microsoft SQL Server / Oracle databases / PostgreSQL – also known as POSTGRES
Microsoft IIS
Infrastructure and network
Linux / UNIX knowledge
knowledge in Service Management Processes (ITIL) and SCRUM
Nice to have:
Experience with web and cloud technologies, basic knowledge in it security and data privacy, knowledge in SCRUM, experience in programing languages and database (Java, PostgreSQL, Oracle etc), Windows and the client server technologies , middleware and web technologies, in IT architect planning (HW & SW)
C#/.Net; ASP.NET MVC
HTML