2nd level Application Support with German

Role Description

– Incident management
– Problem management tasks of Application Operations
– Change management tasks of Application Operations
– Release management tasks of Application Operations
– Documentation
– Back-up and recovery management
– Safeguarding the stability of the application
– Ensuring compliance of the production environment and support processes to the rules & regulations of the bank
– Business analysis tasks
– Employee skill development, mentorship and team planning
– Innovation to optimize and improve efficiency of support and applications
– Optimal use of resources to increase efficiency of service
– Performance of special tasks assigned by senior management or business

Position Requirements

Knowledge in Linux, UNIX system administration, basic knowledge in IT-infrastructure and SW-architecture, knowledge in web and database structures, fundamental knowledge in Application Lifecycle management, monitoring and reporting, documentation and presentation techniques

Web applications

Application management

Microsoft SQL Server / Oracle databases / PostgreSQL – also known as POSTGRES

Microsoft IIS

Infrastructure and network

Linux / UNIX knowledge

knowledge in Service Management Processes (ITIL) and SCRUM

Nice to have:

Experience with web and cloud technologies, basic knowledge in it security and data privacy, knowledge in SCRUM, experience in programing languages and database (Java, PostgreSQL, Oracle etc), Windows and the client server technologies , middleware and web technologies, in IT architect planning (HW & SW)



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