CRM Consultant

We started in 2010 with 5 people and currently BULPROS operates on a global scale with more than 1200 professionals, working across 19 offices, located in Europe and North America.

We are innovative global IT and BPO services, solutions and product provider, one of the fastest growing technology companies, recognized by the prestigious rankings of Deloitte “Technology Fast 50 in CE” and “Technology Fast 500 in Europe, Middle East, and Africa”, Inc. 5000 Europe, Financial Times 1000 Europe etc.

Our offerings include Industry Digitalization, Cyber Security, Digital Workspace, Cloud and Support Services, Technology Services and Sales Services. Our head office is located in Business Park Sofia, Sofia, Bulgaria.

We grow fast and that is why we are looking for highly motivated people who like challenges and seek to develop professionally to join our team of experts. We encourage our employees to join our societies (Photography, Extreme, Yoga, Gaming, etc) and social causes. 

Position Overview:

The Microsoft Dynamics CRM Functional Consultant supports clients in the selection, implementation, and support of the CRM module. This role uses consulting skills and business knowledge to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.

Essential Job Functions:

  • Understand business requirements and translate them into functional requirements
  • Verify that the application matches requirements and ensure the application meets end user expectations
  • Conduct gap analysis
  • Document business requirements and facilitate requirement sign-off with appropriate business stakeholders
  • Provide in-depth knowledge of Microsoft Dynamics CRM
  • Evaluate current business processes against the standard Microsoft Dynamics CRM functionality
  • Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements
  • Facilitate the decision-making process and develop functional designs that will drive the development process
  • Socialize and refine detailed functional designs with other project team leads and client business representatives
  • Communicate designs to business, development, testing, and training teams
  • Provide insight into designs, verify test conditions, and assist with User Acceptance Testing and Demonstrations
  • Manage defect triage and management activities during internal and external testing events
  • Plan and perform quality reviews of project deliverables prior to release
  • Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
  • Perform special technology projects and initiatives as assigned
  • Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2013
  • Architect / design CRM system, related customizations, and portals

Educational Qualifications and Experience:

  • Education: Bachelor’s degree in Business Systems or related field
  • Role Specific Experience: 2+ years of relevant experience working with Microsoft Dynamics CRM
  • Experience in Microsoft Technologies in building enterprise solutions around web, CRM, Case management
  • Experience with Microsoft Dynamics CRM 2013
  • Experience in Analysis and Design on large systems integration project with multiple organizations
  • Experience with working in integrated teams comprising of employee and consultant resources
  • Proven experience in defining requirements for solutions in multiple-entity environments
  • Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.)
  • Experience developing and employing functional project artifacts (Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design)
  • Project management experience
  • Experience in public sector/government
  • Experience in using standard project tools including Microsoft Project, Excel, and PowerPoint

Certification Requirements:

  • Microsoft Dynamics Certified Professional – GP 2013 and CRM 2013
  • Microsoft Certified Professionals (MCSE/MCSA/MCITP) – Server 2012/SharePoint/SQL Server/Exchange
  • VMware Certified Professionals (VCP) – ESX 5.0/ESX 5.5

Required Skills/Abilities:

  • Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycle
  • Good knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration, etc.)
  • Functional understanding of Microsoft Dynamics CRM integration methods (Web services,)
  • Good knowledge of CRM SDK and Developers Toolkit
  • Good knowledge of CRM forms, screens, views, workflows and reports development
  • Knowledge of Programming languages – C#,, ASP.NET, HTML, JavaScript, VSTO, Silverlight
  • Knowledge of CRM development or integration best practices
  • Good knowledge of Technical specifications documentation
  • Understanding of data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • Understanding of SQL Reporting Services and MOSS/SharePoint Services
  • Excellent oral and written communication skills and ability to clearly articulate to all project members and stakeholders
  • Ability to work well with technical and non-technical resources
  • Ability to manage deliverables, meeting notes, presentations and other documentation/communications
  • Strong writing skills

We Offer:

  • Excellent salary and an opportunity to grow within the company
  • Introduction programs
  • Participation in all stages of the development process from architecture design to development using SCRUM methodology
  • Exchange experience by working in different teams of professionals
  • Recognition programs and rewards (Employee of the month gets 1 additional vacation day)
  • Free course in German; coverage of certification program expenses
  • Company sponsored events and team buildings
  • Participation in our social groups of interests: Extreme Sports, Geeks, Photography, etc.
  • Co-subsidized sport card that give free access to a great number of sports facilities
  • Additional Health insurance (after your probation period)
  • Nice and friendly atmosphere
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