Senior ServiceNow Integrator

Role Description

– Support clients and internal business processes based on ServiceNow platform. In particular, deployed Incident & Problem Management, Asset management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications
– Assist in developing new custom applications or customizing OOTB applications
– Provide production support if needed for the supported applications
– Design testing plans and carry out the testing for the above
– Write necessary scripts to customize the applications
– Working hours – 12:00 – 21:00

Position Requirements

Bachelor’s degree in Computer Science, Management Information, or Electrical Engineering

Must have 5+ years of hands-on experience in working with ServiceNow Discovery and Service Mapping.

Demonstrated experience must include Discovery and Service Mapping related activities such as CI identification and reconciliation rules (identification reconciliation engine), creating discovery schedules, reviewing and troubleshooting discovery and service mapping logs, and creating new or modify existing patterns.

Must have 5+ years of demonstrated hands-on experience in the discovery of Cloud resources (AWS and Azure) not limited to Cloud Storages, Cloud Functions, Cloud APIs, Cloud Containers, serverless components, etc.

Must have demonstrated experience and completed the service mapping of at least 50 large and complex applications in the Cloud (PaaS, IaaS) and hybrid application hosting model including development of custom patterns and/or modifying out-of-the-box patterns

Intermediate ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting and Powershell.

In-depth knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Intermediate Windows and Unix administration skills.

Demonstrated knowledge with network concepts (routers, switches, firewalls, NAT, load balancing)

Demonstrated knowledge with XML and JSON/script language concepts.

Demonstrated knowledge with CyberArk as external ServiceNow credential store.

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